Woodforest National Bank in 131 W Gypsy Lane

Customer Reviews about Woodforest National Bank:

• ★ ☆ ☆ ☆ ☆
  Low quality customer service. Horrid experience. In store staff aren't properly trained to deal with a situation that can be remotely challenging.
  By Drew Smith, August 09, 2017
• ★ ☆ ☆ ☆ ☆
  I'll give them one star because of the early direct deposit. But everything else is negative stars. Please only use this bank if it's the last bank on earth and there are none left. You get charged an insane service charge each month and for what I don't know because I can never get any help from the employees. The online banking is a joke. Every other day the website is down and it does NOT show up to the minute transactions. You get an email sent to you daily but it ALSO does NOT show current transactions. I was charged once for an overdraft of .73 cents and the bank charged me $40 in overdraft fees and refused to take the charge off. I mean come on, I understand a O/D charge for something, but for 73 cents!?!? When I called to talk to a manager, I was told he just got married and would be on vacation for a month! A MONTH!! So looks like I will not be receiving any help from this bank for the next month because apparently only ONE MANAGER IS AVAILABLE EVER!!! Too bad I will be closing my account before he returns. WORST BANK EVER! And I have seen some dirty banks, but this one tops them all. The employees make you feel dumb when you call and try to explain something to them and when I became frustrated with how i was being treated, I was hung up on. POOR customer service at this branch. Do yourself a favor, keep you money in a can at home. At least the can won't try to take your money and tell you that you're dumb.
  By A Google User, August 04, 2017

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About Woodforest National Bank in Bowling Green